FAQs

How will The Essentials Pack be shipped?

We provide shipping with FedEx to Continental USA and India from our factories in Nasik India & through Royal Mail to Continental Europe and the UK from our factory in London. If we don't ship to your location get in touch with us at customerservice@theessentialsstory.com to arrange shipping. Once you place an order, we’ll send over your tracking information so you can count down the days till you receive your Essentials Pack. 

How long does it take an order to be dispatched?

Once an order has been placed, please allow for 2-3 business days for your order to be processed.

How long do I need to wait for my Essentials Pack to arrive after dispatch?

We ship with FedEx to Continental USA and India from our factories in Nasik India & through Royal Mail to Continental Europe and the UK from our factory in London. It takes anywhere from 5-7 working days depending on location.

What are my payment options?

You can pay via Paypal and we also accept credit and debit cards.

Does the price include tax?

Yes, taxes are included. However additional import duties and taxes may be incurred upon arrival into the destination country.  These charges must be paid by the recipient of the parcel.  Please keep in mind that these charges are outside our control and we cannot provide any information about them. Contact your local customs office for details as it vary from country to country.
 

I would like to send The Essentials Pack as a gift. How can you help?

If you would like us to send a gift note add your item to cart and select 'Add gift' at the check out.

Which pack comes with the adjustable shoulder/belt strap?

Your New York, London, Nairobi, Tokyo and Sydney pack comes with a strap. You can wear these packs three different ways: as a belt bag, a sling bag or a cross body bag. It depends on your style!

Which pack do you recommend as a carry on?

Rio, Mumbai and New York (without strap) organises your essentials perfectly in your tote.

What comes with The Essentials Pack?

Your Essentials Pack will arrive with a washable and biodegradable unisex face mask with a removable filter and a 50 ml refillable bottle for your hand sanitizer of choice.

 

What do I need to know about the mask the comes with The Essentials Pack?

 

How do I take care of my mask?

We recommend hand washing the mask with mild soap and air drying.

How do I clean my Essentials Pack?

We recommend using a wet wipe to clean. Please test first on a small area.

What size wipes do you recommend to carry in my Essentials Pack? 

We recommend wipe packs of up to 10 or 20 depending on size of your Essentials Pack.
The maximum wipes pack size should not exceed 16cm x 9.5cm x 2cm.

Can I return my Essentials Pack?

Unfortunately, due to the antimicrobial nature of this product, we are not able to accept returns.

What if the pack/color that I want is not available?

We update our website regularly to reflect current inventory. We currently sell The Essentials Pack in five nature inspired colors. If you need more help with your order, drop us a line at customerservice@theessentialsstory.com so that we can help you get what you want!

How do you give back to society?

When you buy a pack, we distribute a mask, sanitizer and gloves to women and children living in the slums of Mumbai, close to where our factories are. Read more about Giving Back here.

Where is The Essentials Pack made?

The Essentials Pack is made in our award winning factories with 40 years of experience of serving the luxury market. We ship from our factories in Nasik, India worldwide. Find out more here.

How do I get in touch with you about corporate inquiries, press, brand partnerships or influencer collaborations?

Email us at hello@theessentialsstory.com and one of our dedicated team members will get back to you as soon as possible.